Privacy Policy

This Privacy Policy describes how Round Table Pizza ("we," "us," "our," or the "Company") collects, uses, discloses, and protects the personal information of individuals ("you," "your," or "user") who visit our website at roundtablepizza.rest, place orders, use our services, or otherwise interact with us. We are committed to protecting your privacy and handling your personal data in a transparent, secure, and lawful manner in accordance with applicable United States privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Children's Online Privacy Protection Act (COPPA), the Federal Trade Commission Act (FTC Act), and other applicable federal and state privacy regulations.

Please read this Privacy Policy carefully before using our website or services. By accessing or using roundtablepizza.rest, submitting an order, creating an account, or otherwise engaging with us, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with this policy, please do not use our website or services.

1. About Us

Round Table Pizza is a food service business operating in the United States. We offer pizza and related food and beverage products through our website, in-store services, and delivery operations. For all privacy-related inquiries, you may contact us using the details below:

2. Information We Collect

We collect various categories of personal information depending on how you interact with us. Below is a detailed description of the types of data we may collect:

2.1 Personal Identification Information

When you create an account, place an order, make a reservation, sign up for our loyalty program, or contact our customer support, we may collect the following personal identification data:

• Full name
• Email address
• Phone number
• Billing and delivery address (including city, state, and ZIP code)
• Date of birth (if applicable for promotions or age verification)
• Username and password (for account holders)
• Profile photo (if voluntarily uploaded)

2.2 Payment and Financial Information

When you complete a purchase through our website or in-store, we may collect:

• Credit or debit card number (last four digits only for our records)
• Billing address associated with your payment method
• Transaction history and order details

Please note that full payment card details are processed by PCI-DSS compliant third-party payment processors and are not stored on our servers.

2.3 Order and Transaction Data

We collect information related to the orders and transactions you conduct with us, including:

• Items ordered, quantities, customizations, and special instructions
• Order date, time, and method (delivery, pickup, dine-in)
• Order history and frequency
• Promotional codes or discounts applied
• Customer feedback, ratings, and reviews

2.4 Usage and Technical Data

When you browse or interact with our website, we automatically collect certain technical and usage data, including:

• IP address
• Browser type and version
• Operating system and device type
• Referring URLs and exit pages
• Pages visited, time spent on pages, and click-through data
• Search queries entered on our website
• Date and time of access
• Language preferences

2.5 Location Data

With your consent, we may collect precise or approximate geolocation data to facilitate delivery services, find nearby locations, and improve our offerings. You may disable location sharing in your browser or device settings at any time.

2.6 Cookie and Tracking Data

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect data about your browsing behavior on our website. Please see Section 9 (Cookie Policy) for more details.

2.7 Communications Data

If you contact us via email, phone, live chat, or social media, we may collect and retain records of those communications, including:

• Message content
• Date and time of communication
• Your contact details provided in the communication
• Customer service notes and resolutions

2.8 Marketing and Preference Data

We collect information about your preferences and interactions with our marketing materials, including:

• Email open rates and click activity
• Opt-in and opt-out records for marketing communications
• Survey responses and feedback form submissions
• Loyalty program points, redemptions, and tier status

2.9 Information Collected from Third Parties

We may receive information about you from third-party sources such as:

• Social media platforms (if you connect your social accounts or sign in via social login)
• Third-party delivery platforms and food ordering aggregators
• Advertising and analytics partners
• Publicly available data sources

3. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes. Below are the primary ways in which we use your data:

3.1 Providing and Managing Our Services

• Processing and fulfilling your food orders, including delivery and pickup
• Creating and managing your account
• Processing payments and issuing receipts or invoices
• Coordinating with delivery drivers or in-store staff to complete your order
• Providing customer support and responding to inquiries or complaints
• Managing our loyalty and rewards programs

3.2 Improving Our Products and Services

• Analyzing usage patterns to identify areas for website and service improvement
• Conducting internal research and development of new menu items or features
• Monitoring website performance, uptime, and user experience
• Reviewing customer feedback to improve product quality

3.3 Marketing and Promotions

• Sending promotional emails, newsletters, and special offers (with your consent or where permitted by law)
• Notifying you about exclusive deals, seasonal offers, and loyalty rewards
• Personalizing advertisements and promotions based on your preferences and order history
• Conducting sweepstakes, contests, or promotional campaigns

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any email or by contacting us at [email protected].

3.4 Legal Compliance and Safety

• Complying with applicable federal and state laws and regulations
• Responding to lawful requests from government authorities or law enforcement agencies
• Detecting, preventing, and investigating fraud, security breaches, or other unlawful activities
• Enforcing our Terms of Service and other policies
• Protecting the rights, property, and safety of our customers, employees, and the public

3.5 Analytics and Business Intelligence

• Using aggregated or de-identified data to understand purchasing trends and customer behavior
• Generating internal reports for operational and strategic decision-making
• Working with analytics partners to improve website functionality and marketing effectiveness

4. Legal Bases for Processing Your Information

We process your personal information on the following legal bases under applicable United States privacy laws:

• Contractual Necessity: Processing required to fulfill your orders and provide our services.
• Legitimate Business Interests: Processing for fraud prevention, security, website improvement, and internal analytics, where our interests do not override your rights.
• Consent: Where you have given explicit consent for specific uses such as marketing emails or location tracking.
• Legal Obligation: Processing required to comply with applicable laws, court orders, or regulatory requirements.

5. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for their independent marketing use. However, we may share your data with trusted third parties in the following circumstances:

5.1 Service Providers and Business Partners

We work with third-party companies and individuals that perform services on our behalf, including:

• Payment processors (e.g., Stripe, Square, PayPal) to handle financial transactions securely
• Delivery and logistics partners to fulfill food delivery orders
• Cloud hosting and data storage providers
• Email marketing and communication platforms
• Customer relationship management (CRM) software providers
• Website analytics providers (e.g., Google Analytics)
• Advertising technology and retargeting platforms
• IT support and cybersecurity vendors

These service providers are contractually obligated to use your personal information only for the purposes of providing services to us and are required to implement appropriate data security measures.

5.2 Legal and Regulatory Authorities

We may disclose your personal information when required by law, legal process, or government authority, including:

• In response to a valid subpoena, court order, or government investigation
• To comply with applicable federal or state laws, including reporting obligations
• To respond to requests from the Federal Trade Commission (FTC) or state attorneys general
• To protect the legal rights of our company, customers, or employees

5.3 Business Transfers

In the event of a merger, acquisition, sale of assets, reorganization, or bankruptcy, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website before your personal information is transferred and becomes subject to a different privacy policy.

5.4 Affiliated Entities

We may share information with our corporate affiliates, subsidiaries, or parent company for business operations, provided they are bound by privacy obligations consistent with this policy.

5.5 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so, such as when participating in co-branded promotions or contests.

6. Your Privacy Rights

Depending on your state of residence, you may have specific rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law.

6.1 California Residents — CCPA/CPRA Rights

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to request that we disclose what personal information we have collected about you, the categories of sources, the business purposes for which it was collected, and the categories of third parties with whom it was shared.
• Right to Delete: You have the right to request the deletion of your personal information that we have collected, subject to certain legal exceptions.
• Right to Correct: You have the right to request that we correct inaccurate personal information we hold about you.
• Right to Opt Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information with third parties for cross-context behavioral advertising. We do not sell personal information in the traditional sense, but we will honor opt-out requests related to data sharing for advertising purposes.
• Right to Limit Use of Sensitive Personal Information: You may request that we limit the use of your sensitive personal information to purposes specifically authorized under the CPRA.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you services, charge you different prices, or provide a lower quality of service as a result of exercising your privacy rights.
• Right to Data Portability: You may request a copy of your personal data in a portable, machine-readable format.

To exercise your California privacy rights, please submit a verifiable consumer request to: [email protected]. We will respond to your request within 45 days, with an optional 45-day extension where reasonably necessary.

6.2 Rights for Residents of Other States

Residents of Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Utah (UCPA), and other states with enacted consumer privacy laws may also have rights to access, correct, delete, and port their personal data, as well as opt out of certain data processing activities. Please contact us at [email protected] to exercise these rights.

6.3 General Rights for All Users

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete personal information.
• Deletion: Request that we delete your personal information, subject to legal retention obligations.
• Opt Out of Marketing: Unsubscribe from promotional communications at any time.
• Withdraw Consent: Where processing is based on your consent, withdraw it at any time without affecting the lawfulness of prior processing.

7. Data Security

We take the security of your personal information seriously and implement a variety of technical, administrative, and physical safeguards to protect it from unauthorized access, disclosure, alteration, or destruction.

7.1 Security Measures We Employ

• Encryption: All data transmitted between your browser and our website is encrypted using industry-standard SSL/TLS protocols (HTTPS).
• Secure Payment Processing: Payment transactions are handled by PCI-DSS Level 1 compliant processors. We do not store full credit card numbers on our servers.
• Access Controls: Personal information is accessible only to authorized personnel on a need-to-know basis. All staff are trained in data privacy best practices.
• Firewalls and Intrusion Detection: Our servers are protected by firewalls and real-time monitoring systems to detect and prevent unauthorized access.
• Regular Security Audits: We conduct periodic security assessments and vulnerability scans to identify and address potential weaknesses.
• Data Minimization: We collect and retain only the personal data necessary for the purposes described in this policy.

7.2 Limitations

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security, but we will promptly notify you and relevant authorities of any data breach in accordance with applicable state breach notification laws (such as California Civil Code §1798.82).

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, as described in this Privacy Policy, or as required by applicable law. Our data retention practices are as follows:

When personal information is no longer required, we securely delete or anonymize it in accordance with industry best practices.

9. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertising.

9.1 Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly. These cannot be disabled without affecting core functionality (e.g., session management, shopping cart).
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous statistical data (e.g., Google Analytics).
• Functional Cookies: Remember your preferences such as language, location, and login status to provide a more personalized experience.
• Advertising and Targeting Cookies: Track your browsing activity to deliver relevant advertisements on our website and third-party platforms.
• Social Media Cookies: Enable social media sharing features and may track your visits to our website from social platforms.

9.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block, delete, or receive alerts before cookies are placed. Please note that disabling certain cookies may affect website functionality. You may also opt out of targeted advertising through tools such as the Network Advertising Initiative (NAI) opt-out page or the Digital Advertising Alliance (DAA) opt-out portal.

For more detailed information about our use of cookies, please refer to our full Cookie Policy available on our website at roundtablepizza.rest.

10. Children's Privacy

Our website and services are intended for individuals who are 18 years of age or older. We do not knowingly collect, use, or disclose personal information from children under the age of 13 without verifiable parental consent, in compliance with the Children's Online Privacy Protection Act (COPPA), 15 U.S.C. §§ 6501–6506.

We do not knowingly collect personal data from individuals under the age of 16 for commercial or marketing purposes without explicit consent, in line with CCPA/CPRA protections for minors.

If you are a parent or guardian and believe that your child has provided us with personal information without your knowledge, please contact us immediately at [email protected]. We will take prompt action to investigate and, if applicable, delete the information from our records.

11. International Data Transfers

Round Table Pizza is based in the United States, and your personal information is primarily collected, processed, and stored within the United States. Our servers, data centers, and service providers may be located in various U.S. states.

If you access our website from outside the United States, please be aware that your data will be transferred to, processed, and stored in the United States, where privacy laws may differ from those of your home country. By using our services from outside the United States, you consent to the transfer and processing of your personal information in the United States.

Where we use third-party service providers located outside the United States (e.g., for cloud services or analytics), we ensure that appropriate safeguards are in place, including standard contractual clauses and data processing agreements that comply with applicable privacy laws.

12. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your browsing activity tracked. Our website does not currently respond to DNT browser signals, as there is no uniform industry standard for DNT compliance in the United States. However, you may opt out of tracking-based advertising through your browser settings or through the opt-out mechanisms described in our Cookie Policy.

13. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, or services that are not operated or controlled by us. This Privacy Policy does not apply to those third-party sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party websites you visit. Common third-party services linked from our website may include:

• Social media platforms (Facebook, Instagram, Twitter/X)
• Third-party food delivery platforms
• Payment processors
• Review platforms (Google Reviews, Yelp)

14. How to File a Privacy Complaint

If you have a concern about how we handle your personal information, we encourage you to contact us first so we can address your complaint directly. We are committed to resolving privacy concerns promptly and fairly.

14.1 Contact Us Directly

Please send your privacy complaint or inquiry to:

We will acknowledge your complaint within 10 business days and work to resolve it within 30 days, unless the matter requires additional time, in which case we will notify you of the delay and expected resolution timeline.

14.2 Filing a Complaint with Government Authorities

If you are not satisfied with our response, or if you believe we have violated applicable privacy laws, you have the right to file a complaint with the relevant government authority:

• California Residents: You may file a complaint with the California Privacy Protection Agency (CPPA) at cppa.ca.gov or the California Attorney General's office at oag.ca.gov.
• All U.S. Residents: You may file a complaint with the Federal Trade Commission (FTC) regarding unfair or deceptive data practices at reportfraud.ftc.gov or www.ftc.gov.
• State Attorneys General: Residents may also contact their state attorney general's office for assistance with privacy-related complaints under state law.

15. Changes to This Privacy Policy

We may update or revise this Privacy Policy from time to time to reflect changes in our business practices, applicable laws, or technological developments. When we make material changes, we will:

• Post the updated policy on this page with a revised "Last Updated" date
• Send an email notification to registered users where required by law
• Display a prominent notice on our website for a reasonable period following the update

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website after the effective date of any updated policy constitutes your acceptance of the changes.

16. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, your personal data, or our data practices, please do not hesitate to contact us using the information below:

We are dedicated to addressing your privacy concerns with the highest level of professionalism and care. Your trust matters to us, and we are committed to maintaining it through responsible and transparent data practices.